Who operates this website

This website is operated by Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401, on behalf of Coastal Metal. Coastal Metal provides stainless steel catering equipment and related services from Cape Town, and personal information submitted through this website is handled for legitimate business and administrative purposes.

By using this website or sending an enquiry through the contact form, you acknowledge that information may be collected and processed as described in this policy, subject to applicable South African law including the Protection of Personal Information Act, known as POPIA.

Information we collect

We collect personal information that is reasonably necessary to respond to enquiries, provide quotations, arrange supply or delivery discussions, and manage communication about products or fabrication work. We do not ask for more information than is needed for these purposes.

Name and surname
Business name, where applicable
Contact details such as email address and telephone number
Town, province or delivery area
Information contained in your message, plans or product requests
Technical website information such as browser, device and usage data

If you provide information about another person, you should do so only where you are authorised to share it.

How we use personal information

Personal information is used only for lawful business purposes connected to Coastal Metal's activities. This includes replying to enquiries, preparing quotations, assessing product suitability, arranging follow-up communication, and maintaining internal records. Where custom stainless steel fabrication is discussed, drawings, dimensions and site-related details may also be used to assess the scope of work.

To respond to messages sent through the contact form
To prepare and send quotations when requested
To discuss product options, freight areas and lead times
To keep a record of previous correspondence
To improve website performance, security and usability
To comply with legal and regulatory duties where required

We do not sell personal information to third parties. We also do not use contact details for unrelated marketing without a lawful basis or your consent where consent is required.

Disclosure to service providers

Information may be shared with selected service providers where this is necessary to run the website, manage enquiries or support business operations. These parties are expected to treat information confidentially and to use it only for the required purpose.

Examples may include website hosting providers, form handling services, IT support, analytics services, and logistics or freight parties where delivery planning is being discussed. Information may also be disclosed where a legal obligation requires it, or where disclosure is necessary to protect rights, safety or property.

Cookies and website data

This website may use cookies and similar technologies to support normal website functions, measure traffic and understand how visitors use pages. Cookies do not usually identify you directly, but they can relate to a device or browser and may be linked to enquiry activity where forms are submitted.

Essential cookies that help the website function properly
Performance or analytics tools that show page use and traffic patterns
Security tools that help detect abuse or malicious activity

You can usually manage cookies through your browser settings. Disabling certain cookies may affect how some parts of the website work.

Security, retention and your rights

Reasonable technical and organisational measures are used to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. No internet transmission can be guaranteed completely secure, but care is taken to limit risk and keep access restricted to those who need it for proper business purposes.

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, or for longer where record-keeping, tax, legal or dispute requirements make retention necessary.

Under POPIA, you may have the right to ask for access to personal information held about you, to request correction of inaccurate information, or to object to certain processing where the law allows. To make a privacy-related request, please use the enquiry form on the contact page and state the nature of your request clearly.

This policy may be updated from time to time to reflect legal, operational or website changes. The current version published on this page applies.